We care about your privacy and have your best interest in mind.

AFS Privacy Policy Statement

Last updated January 6, 2020

1. Policy Introduction

Absolute Facility Solutions (AFS) is committed to protecting your personal information. Our privacy policy, as outlined below, is compliant with the European Union General Data Protection Regulation (GDPR), implemented in May 2018, and the California Consumer Privacy Act (CCPA), implemented in January 2020.

This Privacy Policy Statement, which is updated as necessary, is intended to communicate how we collect, use, share, and secure your personal information when you use our website (www.absolute-fs.com). It also explains your choices regarding the use, access, and correction of your personal information. If you have any questions regarding this Privacy Policy Statement contact us at info@absolute-fs.com.

By visiting our websites or providing us with your personal information, you consent to the collection, processing, and storage of your personal information as described in this Privacy Policy Statement. This statement does not cover information or data collected by through the use of hosted software applications such as Archibus, which also has its own privacy policy.

2. How We Collect, Store, and Use Personal Information for Limited Purposes

AFS uses the information collected about you to:

  • Provide you with user support as requested;
  • Respond to your questions or requests;
  • Diagnose and address website technical problems;
  • Send you information we believe may be of interest to you, such as product announcements and updates, newsletters, educational or training material, and event information;
  • Send you administrative information including notices related to product, service, or policy changes;
  • Understand how our websites and services are being used;
  • Help you personalize your experience on our website or receive features, news, or information tailored to your expressed interests;
  • Prevent, detect, mitigate, and investigate fraudulent or illegal activity; and
  • Inform you when we collect personal information.

As with most websites, AFS service providers may gather certain information automatically and passively. This may include Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, the links you click on, other actions you may take when accessing our websites, services or emails, and/or clickstream data to analyze trends in the aggregate and administer the site.

3. Disclosure

AFS does not share, sell, rent, or trade personal information collected through our websites with third parties for promotional purposes or as otherwise outlined in this Privacy Policy Statement. AFS may share information with third party service providers contracted to provide services on our behalf. These services may include cloud computing infrastructure, marketing communication, and research and analysis. These third party service providers are authorized to use your personal information only as necessary to provide these services to us.

AFS may offer solely or jointly with third parties, webinars, white paper downloads, or other services related to AFS offerings or services. We may share your contact information and product interest in these offering or services with third parties to communicate with you.

If AFS is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent place on our website, of any changes regarding the collection or ownership of your personal information. We may also disclose your personal information to any other third party with your prior consent.

AFS will not otherwise disclose your personal information to a third party outside of our affiliates without your consent. Please note that AFS may be required to disclose your personal information without your consent in order to comply with any court orders, subpoenas, or other legal process or investigation including by tax authorities, if such disclosure is required by law. In such a case, we will notify you if we are required by law to disclose your personal information.

4. Cookies and Similar Tracking Technology

AFS uses cookies or similar technologies to analyze trends, administer our website, track visitors to our website, and gather demographic data. By law, you can disable or otherwise control the use of cookies at your individual browser level. However, if you choose to disable cookies, it may limit your use of certain functions on our website.

Please note that AFS does not respond to or honor “Do Not Track” requests at this time.

5. AFS Holds Your Data in the U.S.

Our website is hosted in the United States. Any personal information collected about visitors via our websites is processed in the United States by AFS or by a third party acting on our behalf. When you provide personal information to AFS, you consent to the processing of your information in the United States.

6. Third Party Websites

AFS’s website may contain links to other sites that it does not own or control and whose privacy practices may differ from those of AFS. As such, AFS is not responsible for the privacy practices of such other sites, so we encourage you to read the privacy statement of each website that collects personal information. This Privacy Policy Statement applies only to information collected by the AFS website.

7. Testimonials

AFS may post customer testimonials on our website that may contain personal information such as a client’s name, photograph, and/or social media links. We obtain the client’s consent prior to posting the testimonial to post their name along with their testimonial. If you wish to request the removal of your testimonial, contact us at info@absolute-fs.com.

8. Social Media Features and Widgets

Our websites include social media features including links to YouTube videos, the Facebook Like button, and widgets such as the Share this button or interactive mini-programs that run on our website. These features may collect your IP address, which page you are visiting on our websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy statement of the company providing it.

9. Security

AFS follows industry standard security measures to ensure the security of your personal information. However, the security of information transmitted through the Internet cannot be guaranteed. AFS is not responsible for any interception or interruption of any communications through the Internet or for changes to or losses of information. Users of our sites are responsible for maintaining the security of any password, user ID, or other form of authentication involved in obtaining access to password protected or secure areas of our website. In order to protect you and your information, AFS may suspend your use of a website, without notice, pending an investigation, if any breach of security is suspected. Access to and use of password protected and/or secure area of the AFS site is restricted to authorized users only. Unauthorized access to such areas is prohibited and may lead to criminal prosecution.

10. How to Request Access to Personal Information

At your request, AFS will provide information about whether we hold any of your personal information. If at any time after registering for information, your personal information changes, you may access, correct, or request deletion of your personal information by sending us a request specifying updated information or your new choice. Send this request to info@absolute-fs.com or P.O. Box 660001, Austin, TX 78766.

11. How to Opt-Out of Email Communications

If you prefer not to receive email communication from us, you can choose to be removed from any mailing list by following the “unsubscribe” link within our email communication, or by sending your request to info@absolute-fs.com or P.O. Box 660001, Austin, TX 78766.

12. Retention of Personal Information

We will retain your information for as long as your account is active or as needed to provide you with requested services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at info@absolute-fs.com or P.O. Box 660001, Austin, TX 78766 and we will respond to your request within 30 days. However, we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

13. Contact Us

If you have any questions regarding our Privacy Policy Statement or if you need to update, change, or remove personal information, please contact us at info@absolute-fs.com or at P.O. Box 660001, Austin, TX 78766.

14. Changes to this Personal Privacy Policy

We may update this Privacy Policy Statement to reflect any changes to our information practices. If we make any material changes, we will notify you by email (using the email address included in your account) or on a prominent place on our website prior to the date the changes become effective.